Help Center

You can contact us anytime via email at hello@lemyn.com, or you can call us at our Toll-Free number 1 877-262-1971‬. Our Beauty Experts are available by phone Monday thru Friday from 8:30 AM until 4:30 PM PST.

We take privacy seriously

We’re dedicated to keeping your private information safe and secure. Your personal details are only ever used to improve your experience.

Never for sale

We promise to never, ever sell your data to anyone. Ever.

You can order online or by phone.

Order Online

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout." Follow the instructions by providing us with delivery information and select payment method for goods

Order by Phone

Our Beauty Experts are available by phone Monday to Friday from 8:30 AM until 4:30 PM Pacific Time to take your order.

You can select your preferred payment method at checkout.

• We accept secure payments via Credit Cards, Debit Cards & Apple Pay. 

• We do not accept offline payments via check and direct bank deposit or Cash on Delivery.

Discount codes can be redeemed at checkout.

Please contact us immediately by phone at 1 877-262-1971 Monday to Friday from 8:30 AM until 4:30 PM Pacific Time, or send us an email to hello@lemyn.com

If the order has not been processed, we are happy to change it. If the order is already processed, we might not be able to make any changes. But our Team will find a solution that works best for you.

Please contact us immediately by phone at 1 877-262-1971 Monday to Friday from 8:30 AM until 4:30 PM PT, or send us an email to hello@lemyn.com to cancel your order.

If the order has not been processed, we are happy to cancel it. If the order is already processed, we might not be able to cancel it. But our Team will find a solution that works best for you.

Please contact us by phone at 1 877-262-1971 Monday to Friday from 8:30 AM until 4:30 PM Pacific Time, or send us an email to hello@lemyn.com to cancel your order.

We will take care of your missing item.

Yes. It is as safe as using your online banking. As our shopping backend partner, we are using the world-leading platform Shopify. Payments are processed encrypted through Shopify Partner Stripe or Bank of America, and the payments are PCI compliant.

Lemyn never saves or stores Credit Card Information. 

No. We will never save or store any Credit Card Information. We even have no access to your payment information. Shopify, Stripe, or Bank of America are processing payments via an encrypted session. 

We ship only domestically within the U.S.

If you live in Canada, you can order from our Canadian store at lemyn.ca

• Orders higher than our promotional shipping amount will have free standard shipping.
  
  
• Orders under our promotional shipping amount will be charged for shipping depending on your chosen delivery method and destination. The full price will be displayed at checkout. 

• All orders placed Monday through Friday before 12:00 PM Pacific Time will be processed usually on the same day. Orders placed on weekends or public holidays will be processed on the next business day.

• Shipping times are depending on your chosen delivery method and destination. The available options and full price will be displayed at checkout. 

• All orders placed Monday through Friday before 12:00 PM Pacific Time will be processed usually on the same day. Orders placed on weekends or public holidays will be processed on the next business day.

We will send you a tracking number with your shipping confirmation. If you click the tracking number displayed in the shipping confirmation, you can track your order.

Additional, you can download the Shopify Arrive App to track your orders https://tryarrive.com

We offer USPS, UPS, and FedEx.

We will send you a tracking number with your shipping confirmation. If you click the tracking number displayed in the shipping confirmation, you can track your order.

Additional, you can download the Shopify Arrive App to track your orders https://tryarrive.com

If a product gets damaged or was faulty upon delivery - we offer a free replacement.

Please contact us anytime via email at hello@lemyn.com, or call us at our Toll-Free number 1 877-262-1971‬. Our Beauty Experts are available by phone Monday to Friday from 8:30 AM until 4:30 PM Pacific Time.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy.

We have the most simple return policy.

If you are not happy with your order for any reason, you have the choice to get a free replacement or a 100% refund. No questions asked.

The 30-days Return & Exchange Policy starts since the day the item was delivered.

Please contact us anytime via email at hello@lemyn.com, or call us at our Toll-Free number 1 877-262-1971‬. Our Beauty Experts are available by phone Monday to Friday from 8:30 AM until 4:30 PM Pacific Time.

We are in the Personal Care and Skincare business since August 1971.

All of our products are manufactured in the USA. Most of our products are made in California.

Yes, all of our products are cruelty-free. Never tested on animals and never will be.

Yes, all of our products are vegan.

All of our products can contain lemon or citrus fruits, extracts or oils.

Please do not use our products at all if you are allergic to lemon or any citrus fruits.

Any of our products can contain nuts or traces of nuts. Please do not use our products if you have any allergy to nuts.

If you forgot your password, click "Forgot your password?" link under your account login page.